While the terms “automation” and “digital transformation” are often used interchangeably, they have very different meanings. Automation involves applying technology to make processes run themselves, making those processes more efficient and increasing transparency and reporting capabilities. In short, automation is a means to an end, and the desired end is digital transformation.
Digital transformation is using digital technologies to transform existing traditional and non-digital business processes and services, or creating new ones, to meet the evolving market and customer expectations, thus wholly altering how businesses are managed and operated and how value is delivered to customers.
By partnering with global industrial leaders such as no code, low code, we are transforming Tanzania businesses one step at a time.
SOME KEY AREAS FOR DIGITAL TRANSFORMATION
- Customer Experience — working to understand customers in more detail, using technology to fuel customer growth, and creating more customer touchpoints
- Operational Processes — improving internal processes by leveraging digitization and automation, enabling employees with digital tools, and collecting data to monitor performance and make more strategic business decisions
- Business Models — transforming your business by augmenting physical offerings with digital tools and services, introducing digital products, and using technology to provide global shared services